At baltheriqos, we take your privacy seriously. We're not a massive corporation hiding behind legal jargon—we're a team that genuinely cares about how your information is handled. This policy explains what we collect, why we need it, and what we do with it.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). If you're outside Australia, these same standards apply to you too.
Information We Collect
The type of information we gather depends on how you interact with our financial analysis tools and software. We're not collecting data just for the sake of it—everything we ask for has a specific purpose.
Personal Information You Provide
-
Account Details: Your name, email address, phone number, and business information when you create an account or sign up for our services.
-
Payment Information: Credit card details, billing address, and transaction history when you purchase our software or subscribe to our tools.
-
Communication Records: Any messages you send us through contact forms, emails, or support tickets.
-
Financial Data: Information you input into our analysis tools for processing—this could include business metrics, revenue figures, or other financial indicators.
-
Professional Details: Company name, role, industry sector, and other business-related information when relevant to the services you're using.
Information We Collect Automatically
Like most websites, our platform collects certain technical information automatically. This helps us improve performance and fix issues before they become problems.
-
Usage Data: Which features you use, how long you spend in the software, what reports you generate.
-
Device Information: Browser type, operating system, IP address, screen resolution.
-
Cookies and Tracking: We use cookies to keep you logged in and remember your preferences. More on this below.
-
Performance Metrics: Load times, error logs, and system performance data that helps us maintain service quality.
How We Use Your Information
We're straightforward about this. Your data serves specific functions that directly benefit your experience with our platform.
Service Delivery
To provide the financial analysis tools you've signed up for, process your data, generate reports, and maintain your account functionality.
Communication
To send you important updates about your account, respond to your inquiries, and notify you about changes to our services or policies.
Improvement
To analyze how people use our tools, identify areas for enhancement, and develop new features that actually matter to users.
Security
To detect and prevent fraud, protect against unauthorized access, and maintain the integrity of your financial data.
Legal Compliance
To meet our obligations under Australian law, respond to legal requests, and enforce our terms of service when necessary.
Payment Processing
To handle transactions, manage subscriptions, issue invoices, and process refunds when applicable.
What We Don't Do
We don't sell your personal information to third parties. We don't rent out your email address to marketing companies. We don't use your financial data for purposes other than what you've explicitly authorized. And we definitely don't share your analysis results with competitors or anyone else.
Data Sharing and Third Parties
Sometimes we need to share certain information with trusted partners to keep things running smoothly. Here's exactly who sees what and why.
Service Providers
We work with companies that help us deliver our services. These include:
-
Cloud Hosting: Australian-based servers that store your data securely and ensure our platform stays online.
-
Payment Processors: Trusted financial institutions that handle credit card transactions and subscription billing.
-
Email Services: Platforms that send you account notifications, password resets, and important updates.
-
Analytics Tools: Services that help us understand usage patterns without identifying individual users.
-
Customer Support: Tools that help our team manage and respond to your queries efficiently.
All these providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
We may disclose information if required by Australian law, court orders, or government requests. We'll always notify you unless legally prevented from doing so. This includes situations involving tax authorities, law enforcement, or regulatory bodies with legitimate jurisdiction.
Business Transfers
If baltheriqos is acquired or merged with another company, your information may be transferred as part of that transaction. You'll be notified well in advance, and the new owners will be required to honor this privacy policy.
Data Storage and Security
Your financial information is sensitive. We get that. So we've built multiple layers of protection around it.
|
Security Measure
|
What It Does
|
|
Encryption
|
All data transmitted between your device and our servers uses industry-standard TLS encryption. Stored data is encrypted at rest using AES-256.
|
|
Access Controls
|
Only authorized personnel can access systems containing personal data, and all access is logged and monitored.
|
|
Regular Audits
|
We conduct quarterly security assessments and penetration testing to identify and fix vulnerabilities.
|
|
Backup Systems
|
Your data is backed up daily to secure Australian data centers with redundant systems.
|
|
Incident Response
|
We have a documented plan for responding to security breaches, including immediate user notification.
|
Despite our best efforts, no system is completely foolproof. If a security breach occurs that affects your data, we'll notify you within 72 hours and explain exactly what happened and what we're doing about it.
Data Location
Your information is primarily stored on servers located in Australia. We occasionally use international services for specific functions like email delivery or payment processing, but these providers maintain data centers within Australia or are certified under recognized international data protection frameworks.
Your Rights and Choices
Under Australian privacy law, you have significant control over your personal information. Here's what you can do and how to do it.
You can request a copy of all personal data we hold about you. We'll provide this within 30 days in a commonly used electronic format. Log into your account and go to Settings > Privacy > Request Data Export, or contact us directly at info@baltheriqos.com.
If any of your personal details are wrong or outdated, you can update them directly in your account settings. For information you can't change yourself, send us a correction request and we'll update it within 10 business days.
You can request deletion of your account and associated data at any time. We'll remove your information within 30 days, except for data we're legally required to keep for tax or accounting purposes. Financial transaction records are retained for 7 years as required by Australian law.
You can ask us to limit how we use certain information. For example, you might want to keep your account active but stop receiving marketing emails. We'll honor these requests while maintaining essential service communications.
You have the right to receive your data in a structured format that can be transferred to another service provider. We support exports in CSV, JSON, and PDF formats depending on the type of data.
We occasionally send information about new features or educational content. You can unsubscribe from these messages at any time using the link in any email, or by adjusting your preferences in account settings.
To exercise any of these rights, contact us at info@baltheriqos.com or call +61451212433. We'll verify your identity and process your request promptly.
Cookies and Tracking
Our website uses cookies—small text files stored on your device that help the site remember your preferences and improve functionality.
Types of Cookies We Use
-
Essential Cookies: Required for the platform to work. These keep you logged in and remember your settings.
-
Performance Cookies: Help us understand how people use our tools so we can make improvements.
-
Functional Cookies: Remember your preferences like language settings or display options.
-
Analytics Cookies: Provide anonymous statistics about site usage patterns.
You can control cookies through your browser settings. Keep in mind that blocking essential cookies will prevent you from using certain features of our platform. Most browsers also offer "Do Not Track" settings, which we respect.
Data Retention
We don't keep your information longer than necessary. Here's our retention schedule:
-
Active Accounts: Data is retained as long as your account remains active and for 12 months after account closure.
-
Financial Records: Transaction history and invoices are kept for 7 years to comply with Australian tax law.
-
Support Communications: Stored for 3 years to help resolve future inquiries and improve service quality.
-
Analytics Data: Aggregated, anonymized usage statistics are retained indefinitely for product development.
-
Marketing Lists: Removed immediately upon unsubscribe request.
When data reaches the end of its retention period, we securely delete it using methods that make recovery impossible.
Children's Privacy
Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 18 years of age. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
International Data Transfers
While we primarily operate within Australia, some of our service providers may process data in other countries. When this happens, we ensure those providers meet Australian privacy standards or equivalent protections. Any international transfers are covered by appropriate safeguards, including standard contractual clauses approved by the Australian Information Commissioner.
We don't transfer data to countries with inadequate privacy protections unless you've explicitly consented or it's necessary to provide the service you've requested.
Changes to This Policy
Privacy laws and our business practices change over time. When we update this policy, we'll post the new version here with a revised "Last Updated" date at the top. For significant changes that materially affect your rights, we'll send you an email notification at least 30 days before the changes take effect.
We recommend checking this page occasionally to stay informed about how we're protecting your information. Continued use of our services after policy updates means you accept the changes.
Complaints and Disputes
If you have concerns about how we've handled your personal information, we want to hear about it. Start by contacting our privacy team at info@baltheriqos.com. We'll acknowledge your complaint within 48 hours and work to resolve it within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They can be reached at:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
